At wlobad.com, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we will gladly accept returns within 14 days of delivery for a refund or exchange, subject to the terms outlined below.

Refund Eligibility

To be eligible for a refund or exchange, items must be returned in their original condition: unworn, unwashed, and with all tags still attached. Returns that are damaged, soiled, altered, or missing original packaging may not be accepted and may be sent back to the customer.

Initiating a Return

To initiate a return, please contact our customer service team at contact@wlobad.com within 14 days of receiving your order. Please provide your order number and the reason for your return. Our customer service team will guide you through the return process and provide you with a return authorization if your return meets our policy requirements.

Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, including providing a replacement item or issuing a refund.

Contact Us

If you have any questions about our refund and return policy, please contact our customer service team at contact@wlobad.com.